The trouble is, that system is mostly people, and the procedures are designed by people. And people screw up. Audit shows structure, training problems with York County 911 center.
A detailed review of York County’s 911 center by an independent auditor shows that “the current organizational structure is not suitable for an operation of this complexity.”
Micromanagement. Improper training. Disorganized procedures. And more.
York County has had “publicized and longstanding challenges with its 911 center, contributing to public safety concerns among the emergency services community,” the release said.
So if your only plan in an emergency – of whatever kind – is to call 911, you might want to do a bit of work on that plan.