The “system” is mostly people, after all. Dispatch error causes delayed response to house fire in Montgomery County.
Last week, a call went in for the report of smoke to 2005 Prichard Road in Wheaton. Officials say when the initial dispatch went out, the dispatcher misunderstood the caller and entered the address as 2005 Piccard Drive in Rockville. As a result, Montgomery County Fire and Rescue crews responded to the wrong address, delaying their response time.
This was fire; it could have been police just as easily.
Officials are “reviewing” to make sure this doesn’t happen again. Good luck with. “Humans working here are not allowed to make mistakes.”
Calling 911 is a fine thing to do, they can send all kinds of help your way, but that help won’t arrive instantly. Maybe you need something in you plan, in addition to “Call 911.”