4-day Response to 911 Call May Be a Record

Un-Freakin’-Believable. She called 911 when her daughter was attacked; Detroit police arrived 4 days later.

On average, Detroit cops get to a 911 call in 12 minutes. That was 30 minutes (on average) just a few years ago. But aside from the fact that bad things can happen in 12 minutes, you should remember that sometimes people are going to wait longer. In this case, it was much longer.

She called 911 when her daughter’s boyfriend was beating the daughter. No one showed up that day. She called multiple times, talked to dispatchers, talked to supervisors. No one showed up. The attacker came back again. The original call was made on Saturday.

Detroit police didn’t arrive at the west side home until the following Wednesday afternoon, a full four days and 34 minutes after the first call to 911.

Assistant Chief James White made no excuses when he spoke with WXYZ television station about the delay last week.

They have offered the girl who was attacked, an apology. But this kind of thing can happen to anyone. Mistakes were made, but humans make mistakes. You should not assume that 911 is going to come to your aid every time.


Another Failure of the Victim-selection Process

If you break into homes, you will eventually find an armed homeowner. Absolutely no one should be surprised at what happens next. KPD: Suspect shot, killed during Northwest Knox home invasion; new details emerge.

A preliminary investigation shows a male was armed with a handgun around 1 a.m. when he began beating on the door of a home in the 2400 block of Lamp Drive, police said.

KPD was notified of the burglary in progress and responded around 1:22 a.m.

Before police arrived, he gained entry to the house through a windoe. One of the homeowner fired his own weapon. Deputies arrived in time to deal with his dead body.

It doesn’t say “22 minutes” in no uncertain terms. But I think from what they do say, you can guess it was “about 20 minutes” for the cops to arrive after the 911 call. That is a long time to wait when someone is trying to break into your home while armed with a handgun. From my point of view, it is a good thing that the homeowner wasn’t dependent on the state for his protection.

Self-defense is a human-right. Good Guys 1, Bad Guys 0.

Texting to 911 May Be the Worst Idea Ever. Or Maybe Not

Never Underestimate the power of stupidity. Public records request shows ‘Text-to-911’ has received multiple non-emergency text messages.

“This boy texting my girlfriend and I don’t like it.”

“I was wondering what the score for the Dodger game was?”

Those are just some of the real text messages the Bakersfield Police department and Kern County Sheriff’s Office have received.

Any bets on what the age range of the person making that first text is? Because anything that hurts their feelings must be an emergency. (They’ve been told that their whole lives.)

And you should always call if you can, even if you are in an area that accepts texts. (This was recently introduced in my area.)

Important Info on Making a 911 Call

Sixty to seventy percent of 911 calls are made using cellphones. If you ever have to call via cell, you should know what to do. Call For Help: Cell Phones Add Delays, Danger When Calling 911.

If you call 911 via a cellphone, that call might be directed to a location far from where you are. This varies by the part of the country you are in and the number of cellphone towers in your area. And probably on other stuff as well.

The point is, the person on the other end of that call won’t know exactly where you are.

This is a critical lesson for anyone calling 911 from a cell phone. Even though your first instinct may be to share details of your emergency at the beginning of the call, both police and the FCC recommend you give the location first.

The story covers the experience of one couple whose infant had a seizure in the middle of the night. They didn’t have a landline, and they had poor cellphone coverage. It took them a while to reach 911.

Politicians Are Surprised That People Move For Higher Pay

In the realm of policing, that can translate into less help when you call 911. Officer shortage slows response time in Santa Fe.

Overall the response time has slowed from 12 to 14 minutes. But that is at the expense of lower priority calls.

“Several weeks ago, I was working graveyard, and I saw calls that were pending since one o’clock in the afternoon,” said police Sgt. Chris Reynosa, a former Sandoval County sheriff’s deputy who joined the police department in Santa Fe about a decade ago.

“I came in at 8:30 at night and there were like 25, 30 calls pending,” he said. “That was because of staffing.”

So demand is going up. And supply is going down. In the private sector that would push wages up, but this isn’t the private sector, so they are talking about “ways to value police” in recruiting and in retention.

The only amazing thing is that they recognize salary is an issue.

“I’ve been sitting with our finance director, Mary McCoy, to look at ways that we can increase pay for police officers in both the short term and in the long run so that we are able to demonstrate our appreciation not only in ways that are handshakes and thank yous but also a better paycheck,” [Santa Fe Mayor Alan Webber] said.

So I wonder what all the non-police, non-fire, non-EMS things that the City of Santa Fe is spending money on. Do you think they will cut any of that? Probably not.

What If There Was No One to Respond When You Called 911?

When there aren’t enough police to cover a shift, people have to wait. Eugene City Council may add police funding as public safety needs grow.

Eugene police said that calls for service have increased by 21 percent. Response time for calls has increased by almost 20 minutes, and officers are unable to respond to one out of three calls because of a lack of resources.

A lot of truly bad things can happen in 20 minutes.

So they don’t break it down by severity of the call, but there is an interesting anecdote.

[Josh Stone] said a burglar tried to break into his house Wednesday, and his fiancé who was home at the time called 911. Police never came to the house, even with the surveillance video he provided of the man attempting to break in.

“I don’t feel safe leaving her and the kids in the house alone without a loaded firearm on the ground just because of the simple fact of what happened yesterday — that they didn’t come out and check. They just said they were going to make that police report and surveil the area,” Stone said.

So someone tries to break into your home, you call the cops, and they won’t even stop by to check on you. Oh they would drive by. (Excuse me, surveil – probably doesn’t involve getting out of the car.) If someone did break in, would they show up and draw a chalk outline around your body?

But the guy had it right. Be prepared to defend yourself, because even if you can call 911 before bad things happen, you may have to wait quite a while for police to show up.

Calling 911 and Supply vs Demand – OR – Politicians Don’t Understand Economics

USA Today makes it sound like a thriving economy is a bad thing. With 911 dispatchers in short supply, average response time is slower.

They start with a description of a case where someone waited two minutes before an operator answered a 911 call. A lot of bad things can happen in 2 minutes.

When Americans dial 911 in an emergency, they expect a fast response and a reassuring voice at the other end of the line. But 911 centers across the country are struggling to hire enough operators, slowing the time it takes to answer calls. On rare occasions, the delays have led to injury and even death. While the crunch has been an issue for years, it has intensified over the past year or two as the nation’s low 3.9 percent unemployment rate increasingly spawns labor shortages across the economy.

That makes 911 dispatcher positions, which can be highly stressful, especially tough to fill.

Of course cities today are busy doing all kinds of things that they feel are more important that 911-call-center staffing. Like fighting with the US government over the rights of illegal aliens.

A business would respond by raising pay, to fix that Supply curve imbalance, but cities can’t do that. Well Some cities can’t do that

Other cities are apparently understanding the problem and taking action.

To attract more candidates, Little Rock over the past two years has increased the starting salary of call takers by $6,500 to $35,000. Dispatcher starting pay has jumped $12,200 to $43,000.

Even with the raises, the salaries are only similar to other, less-stressful jobs. But then there are other problems.

Many millennials, he says, similarly prefer slower-paced jobs even if the salaries are lower. “They’re much more casual,” he says. Record clerks, meter readers and secretaries are among the occupations whose median pay is roughly similar to 911 operators.

Monday Millennial bashing? Could be a good tradition to start. But no, I will bash the city of Little Rock. You need to pay MORE to get people to stay in a stressful job. If they can make the same money with less stress down the road, why wouldn’t they?