Because there is nothing more important than getting off-work on time. Mountain View homeowner calls police response to 911 call ‘a mess’.
She called 911 at 6:52 AM. Cops showed up at 8:00 AM.
During the second call, a half-hour after the first, the resident said she was told by a dispatcher it was shift change time. During the final call, the woman said, she was “literally yelling at the dispatcher.”
“I know it’s not the dispatcher’s fault, but I had to release my anger somewhere, because that was just plain wrong. We had already mentioned that there were children in the house,” she said. “… One of the dispatchers said, ‘Oh, there’s a shift change.’ I was thinking we could’ve been stabbed or shot and we could’ve been bleeding … . But because the police had a shift change, that was more important than this 911 call.
Your 911 call is important to you, but it is not that important to the cops or the dispatchers. Though in truth, the dispatchers are just caught in the middle.
More than an hour response time is not good. You should have some plan for what you are going to do while you wait.
Once police showed up things were better for the homeowner, but still not great.
And the news decided it was OK to publicize her address on the television, so she moved out of the house for while. (An expense covered neither by the police nor the idiots in the media.)
The paper has reached out to the police for comments or an interview, but the powers-that-be are all in hiding. Because really, what can they say that isn’t going to make the department sound like a bunch of entitled losers? (So should this be in the “Cops Behaving Badly” category?) Last word goes to the victim.
She wonders why police “would not have a protocol” to respond to a call about an intruder before officers are allowed off watch.