Don’t Have an Emergency During Shift-change

Because there is nothing more important than getting off-work on time. Mountain View homeowner calls police response to 911 call ‘a mess’.

She called 911 at 6:52 AM. Cops showed up at 8:00 AM.

During the second call, a half-hour after the first, the resident said she was told by a dispatcher it was shift change time. During the final call, the woman said, she was “literally yelling at the dispatcher.”

“I know it’s not the dispatcher’s fault, but I had to release my anger somewhere, because that was just plain wrong. We had already mentioned that there were children in the house,” she said. “… One of the dispatchers said, ‘Oh, there’s a shift change.’ I was thinking we could’ve been stabbed or shot and we could’ve been bleeding … . But because the police had a shift change, that was more important than this 911 call.

Your 911 call is important to you, but it is not that important to the cops or the dispatchers. Though in truth, the dispatchers are just caught in the middle.

More than an hour response time is not good. You should have some plan for what you are going to do while you wait.

Once police showed up things were better for the homeowner, but still not great.

And the news decided it was OK to publicize her address on the television, so she moved out of the house for while. (An expense covered neither by the police nor the idiots in the media.)

The paper has reached out to the police for comments or an interview, but the powers-that-be are all in hiding. Because really, what can they say that isn’t going to make the department sound like a bunch of entitled losers? (So should this be in the “Cops Behaving Badly” category?) Last word goes to the victim.

She wonders why police “would not have a protocol” to respond to a call about an intruder before officers are allowed off watch.

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6 Minutes or 26 Minutes for a 911 Response?

It depends on when you start the clock. LISTEN: 911 calls detail terrifying moments for Hudson mom holding intruder at gunpoint.

Statistics on police and fire department response time to a 911 call falls under the heading of “Lies, Damn Lies and Statistics.”

She called 911 about a guy trying to get in, they said cops are on the way. The guy she called 911 about broke into her home and 13 minutes after the first call, she called 911 again.

While Richards is on the phone with 911, she can also be heard talking to Cooke.

“I have a gun, stay where you’re at,” she told him.

She then tells the dispatcher, “I have a gun pointed and I need the police to show up immediately. I called 10 minutes ago and nobody has shown up.”

In fact, records state Richards had called 13 minutes ago.

It took the Sheriff’s department another 8 minutes to dispatch someone and 6 minutes for them to arrive on scene.

So does that sound like a 6 minute response time to a 911 call to you?

While that may be how the PCSO classifies their response time, it doesn’t change the fact that Richards had to wait 26 minutes for deputies to arrive.

The Emergency Services Dept. counts 25 minutes and 56 seconds as the response time. The Sheriff is standing firm on 6 minutes. An interview was requested. Don’t hold your breath.

Calling 911 is a fine thing to do, but cops won’t arrive instantly. They may not arrive for a long time. The woman in this incident was armed, and so able to hold the intruder at bay. What would you do during that 26 minutes?

Non-emergency Calls Overwhelming Fire Departments

Nursing home staff are not doing things they used to do, because of liability. Wrong number?Increasing number of fire departments’ calls involve medical, non-emergency help.

One of the numbers is a 300 percent increase over the past few years for “non-emergency” citizen assists. This can be anything from lifting someone out a position when they can’t get out on their own to reaching a bottle of pills that got put on the wrong shelf.

Changes in corporate policies at many independent, assisted living and nursing home facilities also are contributing to the call increases.

“Used to be, when someone had a little fall — slip out of a chair and they were uninjured — the security personnel, even maintenance folks, would help,” he said. “Now, they’re not allowed to do that because of liability issues.”

Instead, staff are instructed to call 911.

Those calls are keeping fire fighters busy when real emergencies show up.

Calling 911 is a fine thing to do, but if that is the only thing you are prepared to do, you might want to make other plans. And we probably need to stop people from calling 911 for non-emergency stuff. (Or at least charging them.)

Do You Think the System Will Protect You? Think Again

Follow procedure? Why should they do that? It is just a woman worried about a prowler. Probably no big deal. She called 911. Then she was killed. $1M awarded to family in suit against Jackson.

The lawsuit said that after Harrion called 911 to report a prowler, the dispatcher failed to keep her on the phone, failed to ask the location of the prowler and whether she could see the prowler. The suit also said officers dispatched to Harrion’s residence failed to make contact with her and failed to search the perimeter of the home prior to leaving the residence.

Alonzo Stewart, 33, is charged with capital murder in Harrion’s death. He confessed to the crime, according to authorities, and told police he was in Harrion’s home when the officers came and left.

No one came to the door when they knocked? That is the universal signal (after a 911 call) that everything is Okay, isn’t it? Not quite.

Calling 911 is a fine thing to do, but if that is ALL you are prepared to do, you might want to reconsider your options.

Low Standards at 911 Centers, and Other Problems

911 call centers tell call takers to “follow the script, or else!” And they don’t have infinite scripts. Florida report confirms how low we set 911 center standards.

When you don’t teach call-takers to do more than read a script, people die

The call center rep was following the script, but because of her disability, she couldn’t do exactly what was on the script, so she died.

[International Academics of Emergency Dispatch] believes one of the key problems is that Lorretta Pickard, because of her disability that required the use of a walker, couldn’t follow “the Trapped in Structure Fire instructions”. That Pickard failed to follow those instructions is an absolute fact. But what IAED’s investigation fails to consider is the possibility that relying mostly, if not solely, on its Trapped in Fire Instructions script was the real failure.

She couldn’t walk and stay on the phone. And they want you to stay on the phone. So she was trapped in a burning house, and didn’t even try to get out.

The moral of the story is, don’t let the people at 911 do your thinking for you, because they are prevented from thinking by policy.

Another Failure of the Victim-selection Process

He thought breaking into a home was a good idea. He was wrong. Deltona homeowner holds suspected burglar at gunpoint, deputies say.

The homeowner said he got his 9mm handgun and told the man to leave and fired a warning shot into the ceiling because the man didn’t immediately comply, according to deputies. The homeowner said he was in fear for his life, the incident report said.

Jiminez dropped to the ground when the gun was fired, and the homeowner called 911, deputies said.

He faces numerous charges including drug charges, armed burglary to an occupied structure, (that’s home invasion to you and me) and criminal mischief.

Self-defense is a human-right, and in Florida it is your legal right.

Relying On The State May Not Be Your Best Bet In All Cases

I usually talk about 911 and calling police, but this is about a call for an ambulance. Hollister woman questions counties emergency response.

“I found my loved one in the backyard on the cement not able to speak to me. So I immediately called 911,” Eva Sosa said.

Sosa says within minutes, the fire department and police arrived, but to her shock they had to wait about 30 more minutes for the ambulance to arrive.

The county hasn’t said specifically what caused the 30 minute delay, but they did say there were only two ambulances on duty at the time. So were they tied up at other calls? It is impossible to say, but that seems to be where they are pointing us. Adding more ambulances into the mix “just based on our call volume they wouldn’t be utilized, and it would be a waste.”

Cities and counties don’t have unlimited budgets, though when you look at some of the crazy ways they spend money it sure looks like some people think so. Whether police or EMT or Fire services, they are going to staff based on expected call volume. Which probably means that they will get caught short at some point and someone will have to wait. Life isn’t perfect, and nothing is free.

And even if there is an ambulance/cop/firetruck just sitting and waiting for your call, odds are they are not sitting in your driveway, or even at the end of the block. It will take them some time to reach you. Hopefully not 30 minutes, but not 0 minutes either. Having a Plan B, aside from calling 911, might be a good idea.