Ransomware vs 911 Call Center – Nobody Wins

Hard to quantify the cost of an outage when it can cost lives. Ransomware attack may be affecting 911, emergency dispatch in Jasper Co.

Earlier this week it was confirmed Jasper County had a cyber attack on their countywide systems, including email and emergency response systems.

At that time, county officials said 911 and emergency dispatch services were not having any issues as a result of the cyberware attack. Now, that may not be the case.

Color me shocked. A politician isn’t telling the truth. OR, a politician who doesn’t actually know what is going on.

A system that was formerly automatic (in terms of locating addresses) is now reverted to manual. Causing delays.

First responders say every second the county or city response teams are not responding to a call, someone’s life could be put at risk.

“To do that by hand, to take that extra time it could cost someone their life.”

At least the system wasn’t knocked out completely, as it was in other areas. Still, it might be good to have a plan B. Like know some first aid, or have the local police and fire numbers in your phone.

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What If You Dialed 911 and Couldn’t Get Through?

You can also file this under, “No one does proper systems design anymore.” UPDATE: Miscommunication is to blame for the 5 hour outage in NC Friday morning.

Redundancy? That’s expensive. Besides, the network is ALWAYS there. Until it isn’t.

So they needed to relocate fiber optic cables because a bridge is being built. So far so good. These kinds of things happen. Which means, the people who build critical infrastructure need to be aware of single points of failure. Of course the people doing the moving of communications infrastructure should figure out if it is CRITICAL to public safety before the pull the plug. But all that documentation is hard to go thru, and how critical can it be, anyway? Oh, it is just the ability of a big part of North Carolina to reach 911. What could go wrong?

911 services in six North Carolina counties and the Cherokee Tribal reservation have been restored after a five-hour outage.

I hope no one had a heart attack, or had to deal with an attacker overnight.

Calling 911 is a fine thing to do, but you should be aware that the system isn’t perfect. You should have a plan B.

30 Minute Delay After 911 Call

What happens when you underpay your 911 call-center staff, and have the resulting turnover”? Resolve delays with dispatch system quickly.

When you call 911 in an emergency, you expect that help is coming with lights and sirens as fast as possible. If there is a 30 minute wait inserted into the system, you might want to plan something aside from just calling 911. Because after that 30 minutes, it still took some minutes for cops to drive to the location in question.

the dispatcher took 30 minutes to contact Natchez Police about the suspected abduction case.

The 911 management?

Emergency management officials said the dispatcher was new to the job and made an error.

Yeah, that makes it all OK. At least in this case, it turned out to be a false alarm. (Due to a language barrier.) What about next time?

When Seconds Count, Paramedics Are Only Minutes Away

New Jersey is taking an interesting step. WHEN EVERY SECOND COUNTS: Volunteers Get Emergency Care Training.

Since paramedics can’t be everywhere, and it will take them time to reach people in an emergency, they are deploying volunteers with training and the correct tools. In this case, that is a defibrillator, oxygen, and a “comprehensive” first aid kit.

I wonder if New Jersey will make the same connection about “When seconds count…” and police. Probably not. This is New Jersey, after all. Well, a small section of New Jersey, anyway.

So is this the medical militia?

When Police Interfere in a Medical Emergency

Because they want to interrogate a woman having a seizure. On the ground and suffering a seizure, a Palo Alto woman pleaded to be taken to the hospital. But police kept paramedics from helping her for 14 long minutes.

Hey, if you can’t answer their questions, you are either drunk or disrespecting their authority.

In a cascading series of mistakes and violations of city of Palo Alto policies, it took more than 40 minutes to get a Palo Alto resident to the hospital

The city is stonewalling, because lawsuits are in the offing. If she’d been having a stroke, she’d be dead, or have permanent brain damage. “I’m from the government and I’m here to help.”

Once the officer decided that it was OK to allow medical attention an illegal search was undertaken. Rights? We don’t need no stinkin’ rights!

And in case your geography is lacking, Palo Alto is smack in the middle of Silicon Valley, about half way between San Jose and San Francisco. It is one of the most expensive places to live in one of the most expensive areas of the country. I couldn’t have afforded to live there 35 years ago. (You are not protected by you zip code. Not even from insanity.)

Politicians Acting Against a Whistle-blower, and Being Generally Corrupt?

JusticeThat would never happen. Would it? Judge: Cincinnati police captain’s federal lawsuit can proceed against city, police chief.

If you follow news about the sorry state of 911 centers around the country, the way I do, you will eventually see some jurisdiction somewhere congratulating themselves on being ready to handle these newfangled cellular telephones. Because even though they collect taxes or fees on every cellphone bill specifically to support 911 services, there was no provision in the law to say that those taxes had to be spent on 911 services. So, in large part, for generations, they weren’t.

Butler claims in his original lawsuit, filed in September 2017, he was retaliated against after he raised questions about how the city spent its 911 fees and grant dollars while he was overseeing the Emergency Communications Center from Jan. 3, 2016 to Jan. 1, 2017.

That’s when he says he was moved and stripped of his managerial duties with virtually no notice.

And it seems that the fix was in, and not just on 911 fees. A friend of the mayor had a company that was basically skimming 15 percent of all city purchases. (Hey, it was service fee. Or something.)

Grab some popcorn. This should be an interesting bit of depositions and discovery. Because even though I believe that the fix is in, I’m not sure that the politicians in Cincinnati can twist a federal judge’s arm. In Chicago, I would believe that City Hall had that kind of power, but I just don’t see that Cincinnati is that organized.

An Hour Wait for Police After Attack

And the bad guys came back during that hour. ‘This is terrible right where I live’ Portsmouth veteran concerned about safety, police response time after attack.

They saw a man being attacked.

“I jumped out to try and help the guy, grabbed him and put him in the back of my truck,” the man said. “He couldn’t hardly walk at all.”

The man didn’t want to be identified, but he says he called 911 and waited with the victim so he wouldn’t be in the street alone. Before police responded, the same group of men came back.

Eight calls to 911 and an hour later, cops finally show up. During those eight calls, he asked 911 “where do I go?” They said, “We can’t give you any info about that.” So they were COMPLETELY useless. Worse than useless, because the Left and their insistence on “just call 911” has convinced everyone that they don’t need concealed carry. Oh and he tried to flag down 2 cop cars that drove by, but they just kept going.

Cops won’t arrive immediately, but an hour wait for a situation like this seems extreme. Calling 911 is a fine thing to do, but it may not turn out the way you expect. So you should plan what you are going to do besides call 911.